Once your order is confirmed, you will receive a tracking number via email. You can follow the shipping status at any time using the tracking link provided.
If you are not fully satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order. Items must be unused, with original tags and packaging. Contact us at returns@maisonvs.eu to initiate the process.
Orders are processed quickly to ensure fast delivery, so modifications or cancellations are only possible within a short timeframe. Please contact us immediately at support@maisonvs.eu and we will do our best to assist you.
During checkout, enter your promo code in the designated field. The discount will be automatically applied before you complete the purchase.
We offer standard and express delivery options, depending on your location. Delivery times and costs are calculated at checkout based on the shipping address.
We accept secure online payments by credit/debit card (Visa, Mastercard) and other local options depending on your country. All transactions are encrypted for your protection.
Our collections are curated in limited quantities. If a specific size or color is unavailable, we recommend subscribing to our newsletter or contacting us — we may be able to notify you when it becomes available again.
Your order may be shipped in multiple packages depending on product availability. Please check your email for multiple tracking numbers or contact us for assistance.
We apologize for any inconvenience. Please contact us at support@maisonvs.eu with photos and your order number, and we will resolve the issue as quickly as possible.
No, items in your basket are not reserved until you complete the checkout process. To ensure availability, we recommend finalizing your purchase as soon as possible.
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MaisonVS offers international shipping to most countries. At checkout, you will be able to see if delivery is available for your destination.
