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      Need More Help?

       

      At MaisonVS.eu, we believe in transparency, quality, and trust. Below you can find answers to some of the most common questions from our customers.


      Are all your products 100% authentic?

      Yes. All products sold on MaisonVS.eu are 100% authentic and come with their original tags.
      We source our inventory directly from brands, licensees, or official distributors, ensuring every piece you receive is genuine. Each item is personally verified for authenticity before being added to our catalog.


      Where do you ship to?

      We offer worldwide shipping to more than 170 countries through trusted delivery partners: DHL, FedEx, and UPS.
      Wherever you are, MaisonVS brings luxury fashion directly to your doorstep.


      How long does delivery take?

      We provide both Express and Economy delivery options. Delivery times vary depending on your destination:

      • European Union (EU)
        • Express: 1–3 business days
        • Economy: 3–5 business days
      • Outside the EU (e.g., USA, Canada, UK, Asia, Middle East)
        • Express: 3–4 business days
        • Economy: 5–6 business days

      Please note: Customs clearance may affect delivery times for non-EU countries.


      Do you accept returns?

      Yes, we do. MaisonVS.eu follows a clear and fair return policy:

      • Retail customers (MaisonVS shoppers): You may return your order within 14 days from the day the package is delivered.
      • Wholesale partners: A return window of 7 days is provided from the date of delivery.

      All returned items must be unused, in their original packaging, with tags attached. For detailed instructions, please visit our Returns & Refunds page or contact our support team for assistance.


      Need more help?

      If your question isn’t listed here, don’t hesitate to contact us at support@maisonvs.eu.
      Our team is happy to assist you with shipping, product details, or any other inquiries.


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