We ship worldwide via DHL and FedEx with tracked delivery and careful handling. Orders are typically dispatched within 24–48h (business days) after confirmation. Delivery speed depends on destination and service (Economy or Express).
Times below are guidance; they can vary by destination and customs.
| Region | Economy | Express |
|---|---|---|
| EU | 3–5 business days | 1–3 business days |
| Non-EU (e.g., US/CA/UK) | 5–6 business days | 3–4 business days |
These windows reflect MaisonVS’s stated delivery ranges for Economy vs. Express.
Our shipping cost is calculated per order and consists of:
Note: Shipping estimates may change; checkout always shows the most accurate rate for your order.
For deliveries outside the EU, local customs duties, taxes, and import fees (if any) are the recipient’s responsibility and aren’t included in the product price or shipping fee shown at checkout. Processing times at customs may affect delivery windows.
To ensure the fastest delivery, items in the same order may ship from different partner warehouses and arrive in separate parcels at no extra cost beyond the rate shown at checkout (the per-order calculation already accounts for this).
Please double-check your delivery details at checkout. If you need to adjust an address shortly after ordering, contact us immediately—we’ll do our best to help before dispatch.
We follow a 14-day return window (counting from the day you receive the parcel). Returns must follow our return authorization process. Please see our Returns & Refunds page for full instructions before sending anything back.
Q: Why do I see different shipping totals on different carts?
A: Rates are a base fee + per-item surcharge that depends on the category and quantity of products in your cart. The system calculates the most accurate cost for your destination at checkout.
Q: Can I choose Economy or Express?
A: Yes—where available. Delivery windows are listed above; Express is the fastest option.
Q: When will my order ship?
A: Most orders ship within 24–48h on business days; you’ll receive tracking via email.
If you have questions about shipping to your location or an existing order, contact us and we’ll be happy to assist.
